FAQ
Everything you need to know
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An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you install a data plan electronically — so you can get a local plan for your destination without ever swapping SIMs.
After purchase you receive a QR code by email. Open your phone settings, choose "Add eSIM", scan the code, and your Alis plan installs automatically. Most people are connected in under two minutes.
Yes. Your Alis eSIM adds data alongside your existing line, so your primary number — and apps like WhatsApp tied to it — keep working exactly as before.
You can install your eSIM as soon as you receive it. We recommend installing before you fly while you have Wi-Fi, then simply switching it on when you land at your destination.
Alis covers 200+ destinations through tier-1 partner networks. You can buy a single-country plan or a regional plan that keeps one eSIM working across dozens of countries.
No. As long as your device supports eSIM (most phones from the last few years do), everything is digital — there is no physical card to order, wait for, or insert.