Privacy Policy

Alis eSIM ("we", "us", "our") operates alisesim.com and provides eSIM data plans for international travelers. This policy explains how we handle your personal data.

When you create an account or purchase a plan, we collect:

• Name and email address
• Payment information (processed securely by Stripe, PayPal, or Heleket — we never store raw card numbers)
• Order history and eSIM activation details
• IP address and browser information for fraud prevention

• To process your purchase and deliver your eSIM QR code by email
• To manage your account and order history
• To communicate about your orders, including support
• To comply with legal obligations

We do not sell your personal data to third parties.

Payments are handled by PCI-compliant third-party processors (Stripe, PayPal, Heleket). We receive only transaction confirmations — your full card details are never stored on our servers.

We use essential cookies to keep you logged in and maintain your session. Analytics cookies (if enabled) are used to understand how visitors use our site. See our Cookie Policy for more detail.

We share data only as necessary to operate our service:

• eSIMAccess — our eSIM provider, receives your order details to issue your eSIM
• Resend — our email delivery service, to send you order confirmations
• Payment processors — as described above

We retain your account and order data for as long as your account is active or as required by law (typically 5–7 years for financial records). You may request deletion of your account at any time by contacting us.

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@alisesim.com.

We use HTTPS, strong password hashing, and industry-standard security practices. No system is 100% secure, but we take reasonable steps to protect your information.

Questions? Reach us at support@alisesim.com.